Track my parcel
You’ll need your Propel tracking number (it’s 8-12 characters long, made up of numbers and letters, and always starts with an ‘PSC’). Enter your tracking number below to get a quick post tracking snapshot.
Where do I find my Sendle tracking number?
Your parcel tracking number can be found in confirmation or notification emails you’ve received. The parcel tracking number is also shared with your sender so they can keep track of the shipment progress via the Propel tracking tool. Likewise, you’ll both be notified when the parcel completes its journey.
Need more help with parcel tracking? Check our support article to learn more.
Understanding your Sendle tracking updates
If in the rare case you encounter the following scenarios, here’s what they mean:
- If the parcel tracking tool sets the item as unable to deliver, this means that the driver couldn’t access the delivery location or they used their discretion and decided it wasn’t a good idea to leave the parcel unattended. Double check your details and hit the Redeliver parcel button to try again.
- If the parcel tracking tool says card left, this means that the driver attempted delivery but no one was home, or it wasn’t safe to leave the parcel unattended. The driver left a card to inform the receiver and scanned the parcel, which will prompt an email notification to both the sender and the receiver.
- If the parcel tracking tool says the parcel has been left with agent, this means that the driver dropped off your parcel at a designated collection point near the receiver’s address. The driver left a card for instructions at the address, but you will also be notified by email.
If we don’t hear from you within five days, the parcel will be returned to the sender for safety. If that’s the case, all information will be published on the Propel tracking page, so you can monitor the parcel’s journey.